Client Guidelines

Making an Appointment:

To make an appointment simply call 1-669-244-2424. It is advisable to make direct contact and have a brief chat to establish how we can work together. Texts will not be answered. If there is no answer please leave a message and a good time to get back to you. I will try to get back to you within 48-hours case load pending.

If you can not phone, send me an email at using the contact page to advise me of your current situation and what times you are usually available.

I do not take on all clients who contact me. I want to ensure success so only work with clients who are interested in creating positive lasting change in their lives. This will also depend on how well we can work together. If I feel that I cannot be of assistance to you I am happy to refer you to other therapists or practitioner that can be.

Client Intake Form:

Before attending your first appointment please complete a client intake form. Please fill in as much detail as possible. This form is completely confidential and will not be seen by anyone else.

Client Intake Form

Generally, it is better to complete this form in advance. This frees up time to be used more effectively to find a suitable approach for you. The purpose of the form is to obtain a realistic view of what is going on for you so that, together we can formulate a suitable plan of action.

Duration of sessions:

The suggested minimum time I work with clients is six weekly sessions of 60 minutes each. Follow ups are done to ensure that there is progress. I am interested in reviewing sessions on a regular basis to ensure that your session is effective. Therapy of any kind can be expensive and I like to feel that you are able to see how it is working for you, this will maximize the value for your money and the time you invest.

The sessions could also be done by skype, google hangouts or phone depending on your needs and where you are located. These options will be included in the booking form also to be filled out before your first session.


Sessions are confidential which means I will not discuss your specific personal details with anyone unless:

  • You are in danger of causing serious harm to yourself or others.
  • You are in danger of being seriously harmed by others
  • I have your express consent to share your story for training purposes or a written testimonial.

From time to time I will choose to work with an other coach in training which involves discussion around how we work but please be assured your anonymity shall never be compromised.

Appointment Times:

Please arrive on time (not early or late) for all appointments. Client appointments are for 60 minutes at an agreed time. If you arrive too early I may be working with other clients and will be unable to get you in. If you can’t find us please give me a call and I can direct you to the door.

If you need to cancel a session please give as much notice as possible. Full Fees will be charged where less than 24 hours notice of cancellation is given.

In the Coaching Room:

Going to a coach / therapist* is a brave step and it can be hard to speak openly to a total stranger. Be open – minded and be yourself. All behaviors, personality traits and experiences are welcome. All emotions too, from anger, sadness, fear, hurt and guilt, this list is not limited. You do not need to limit language or communication in anyway. If you swear like a sailor then be yourself. Please however do not direct threats, bigotry or racism at myself or others. this will not be productive and if it becomes an issue sessions may be terminated.

– The only major rule about client behavior is

No physical violence towards your Coach.

Please arrive alone unless a prior arrangement has been made with your coach.

Please arrive sober and not under the influence of unprescribed drugs. If you do, you will be charged fully for the session and asked to leave. If you are a medical marijuana user and have a prescription please include the information in your intake form. If at all possible avoid using this as well. I do not judge others for drug use but it can hamper sessions. What you do on your time is completely up to you.

If anything else strikes you that needs clarification send me an email or call me. Thanks.

Contact Outside of Coaching/ Therapy* Session:

Please refrain from sending me text messages, emails or calling between sessions unless by prior agreement. Please call if you are running late.

To protect your confidentiality, generally, if I see a client in a public or social setting I will refrain from engaging in conversation unless you initiate first contact, which in and of itself, must be kept on a broad and general bases, we will not be able to go into specifics of your case in public. Please make a note of anything new that is coming up for you between sessions, and bring it along to your next one.

The “Quick Fix” Attitude.

Some fixes are quick, however, when you come to a session you will need to get involved. Ultimately sessions need agreement and active participation on your part, including doing the after session tasks and homework that are set for you outside the session. I cannot ‘make’ you better without your involvement.

If you come to me for a session please be aware that you will need to take responsibility to do the work. There is no magic wand out there and I have not found the one size fit all solution to fix problems when someone is not intereacting. Experience suggests if you do the work you will feel better – that is the goal isn’t it?

When starting on a road of positive change you will encounter levels of change in behavior, attitudes etc which require you to integrate new ways of thinking into you existing good attributes.


The agreed fee is payable before the start of each session. If you find yourself short on money,  COME TO YOUR SESSION anyway. It’s better to continue YOUR session and we can negotiate around fees. If you are a current client and fees become an issue please speak up. It may be possible to negotiate, as I have a commitment to looking after my current clients.

Medical Legal Reports:

Please note that coaches working at wellness Coaching will not prepare Medico Legal Reports. Typically, Medico Legal Reports need to be prepared by a Medically Qualified Psychiatrist, and while a coach may be highly qualified in NLP or Hypnosis they are not medical professionals recognized for these types of documents.

Psychiatric Patients:

If you are currently under the care of a psychiatrist, we will require a letter of referral from a suitably qualified medic to confirm that NLP is a suitable treatment for you. This is to ensure that your treatment is compatible with your medical diagnosis. Many psychiatrists prefer a Cognitive Behavioral Therapy approach which is not available at this time. I am happy to discuss possible treatments in a general way with any medical practitioner without breaching confidentiality.

Clients and Medication:

If you have been prescribed anti-depressants or any other medication you may wish to ask your doctor to refer you to counselling as a treatment option. Please continue to take your medication unless your doctor advises otherwise. Counselling therapies in combination with medication can be very effective.

Termination of Client:

While it has not been an issue in the past and most behaviors are acceptable. If there is a violation of theses terms particularly involving violent or abusive behavior sessions can be terminated immediately without refund. Legal actions may also be taken in these circumstances to ensure safety and compensation.


Please feel free to ask any questions to clarify any of the above.

If you feel anything should be added to these guidelines please feel free to suggestion via the contact page.